London and Surrey Hotels and Housekeeping – Hospitality Staff

We are an outsourced hotel cleaning services provider and the cleaning company of choice for many of London’s hotels.  We have a diverse client base ranging from budget hotels to boutique and luxury 5* hotels plus clients within the fast emerging sector of serviced apartments.

Our aim is to improve hotel cleanliness and standards through our highly organised structures and processes and we always seek the best cleaning solutions for our customers.

All of our staff are supervised and each location has a separate management team who provide a 24/7 service.  We will fit around your schedules and as a company are more than accustomed to coping with peaks in demand, heavy footfall and an almost instantaneous turn around.

We are a member of the UK Housekeepers Association.

Waiting & Bar Staff

Our waiting and bar staff are experienced within the hospitality sector and can carry out tasks including taking food and drink orders, serving customers, taking payments, glass and plate collection and keeping the area clean to the high standards that Unique Support Services have built our reputation upon.


From carrying luggage, organising taxis and transportation to taking messages and assisting guests with their enquiries, our Porters have excellent communication skills and are all employed by Unique Support Services on a permanent basis ensuring reliability and commitment to our hotel and serviced apartment clients.

Kitchen Stewards

Our kitchen stewards ensure that your kitchen can run smoothly before, after and during service.  Responsible for unloading deliveries, stock replenishment, collecting and watching utensils, basic food preparation, storing equipment and removing / recycling waste, it’s the role that every kitchen needs.  In conjunction with our Back of House cleaners, the kitchen stewards will work to ensure that the kitchen is cleaned and disinfected in line with H&S standards.

Room Attendants

Whether you operate a small boutique hotel, a large 5* establishment or serviced apartments, room attendants are imperative to customer satisfaction and the success of your business.  Unique Support Services can provide you with professional room attendants who are used to working to deadlines and maintaining a section of rooms.  Duties that they would carry out include ensuring the security of guest rooms, ensuring the bedrooms and bathrooms are cleaned to a high standard, making beds, refreshing towels and linens and replenishing amenities.

No matter what your requirements for hotel cleaning and maintenance, put it in the hands of the specialists at Unique Support Services; contact us today and we can arrange to carry out a no obligation survey and quotation.

Cleaning Services

Building Maintenance


For more client comments, please visit our Testimonials pages.

  • “As the owner of multiple restaurants, all of our daily restaurant, equipment and kitchen cleaning is done by a company called Unique Support Services (USS). I have got to know the owner Paul Vincent pretty well and USS are superb for us, cost effective and nothing is ever too much trouble (including call outs). I have watched Paul build a sizeable business and a number of 5* central London hotels use his teams and have done so for a long time. If you are moving your support arrangements I would whole heartedly commend USS to you.”

    Andrew – Restaurant Owner – Central London
  • “I just wanted to email and say thank you to Paul and his team for the fantastic job they have done. Not only were they super efficient in terms of time, but the step and floors look fantastic, I can hardly believe how clean they came up.

    Thanks so much!”

    Natasha – Company Secretary – Fine Art Gallery
  • “We had a very successful H&S audit on Monday the  25th . We passed with 94% rate with BOH cleaning 10/10. Thanks to all the USS team for their hard work and dedication to the Conrad St James.

    We only had short notice to prepare but didn’t have to do any extra as the night cleaning team were already up to the best standard possible with all of the essential paperwork also up to date.
    I want to personally thank USS for the support that you provided us to achieve this great score.”

    Nuwan – Back Of House Manager, London 5* Hotel
  • ”Our hotel sees a lot of foot traffic day in, day out. It’s nice to know that there is a cleaning company in London that we can rely on to come and clean our flooring for us to a very high standard. We have been using the cleaners from Unique Support Services for many years and wouldn’t think of using anyone else.”

    Mr T. Ellison – The City


We’re proud holders of the SafeContractor accreditation, reassuring you of our commitment to excellence and health & safety standards.

Federation of Window Cleaners

As full members of the National Federation of Window Cleaners, you can rest assured in our delivery of a superb commercial cleaning service.

British Cleaning Approved

To give you that little extra bit of peace of mind, we are also holders of the industry recognised British Cleaning Certificate Award (BCCA).