Privacy Policy

Unique Support Services is committed to ensuring that your privacy is protected.  This Privacy Policy explains how we collect and use any personal information you provide to us, how we safeguard the privacy of such information and this policy applies to our processing of personal data when you use our service, visit our website or otherwise interact with us and is in accordance with the General Data Protection Regulation effective from the 25th May 2018.

The Information We Collect

  • Contact information, including name, address, telephone number and e-mail address
  • Identity data, including gender and date of birth
  • Communication data between you and us, including e-mail communication, comments and reviews collected through service questionnaires and posts submitted through our social media platforms
  • Digital information data collected when you visit our website or any other digital platform including IP addresses, browser date, user patterns etc.

Data that we receive is mostly provided by you other than some communication date and digital information which is collected from our website, social media platforms and applications

We will not share information about you with third parties without your consent unless the law allows or requires us to do so.

We use such data as part of our business relationship and further, we will use such data to provide you with any information necessary to fulfil our legitimate interests.

Our staff and those working for our agents and contractors maintain a responsibility to keep your personal information confidential.

If a third party acquires control of the business of Unique Support Services, we may transfer personal data we then hold to that third party.

Data is stored for no longer than necessary for the purposes of which the personal data is processed.  Some personal data is retained for statutory purposes and a copy of our policy on retention periods is available upon request.

We may carry out video surveillance on premises that is necessary to fulfil a legitimate interest which is to prevent crime and ensure your safety, we will not disclose video surveillance footage to third parties unless required to do so by law on upon a request from authorities.

Security of Data

We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post or phone.

We take appropriate measures to ensure all personal date is kept secure, including security measures to prevent personal data from being accidentally lost, or used in an unauthorised way.  Access to your personal data is limited to those who have a genuine business reason to need to know and all personnel who are privy to your personal data are subject to a duty of confidentiality.

Your Rights

You have the right to access your personal data and correct any mistakes in your information that we hold

You have the right to request that your personal data be erased in certain situations

You have the tight to object at any time to the processing of your personal data concerning you for direct marketing

You have the right to restrict our processing of your personal data in certain circumstances

You have the right to claim compensation for damages caused if we breach any data protection laws

You have the right to complain about how your personal data is being processed

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/

Cookies Statement

Our website use cookies to ensure functionality and analyse website traffic.  A cookie is a small file of letters and numbers stored on your computer when you visit certain web pages.

You are not obliged to accept cookies and may modify your browser so that it will not accept cookies.  If you would prefer not to accept cookies you will still be able to navigate the site but certain features might not function correctly.  The majority of web browsers have cookies enabled by default.

The different types of cookies are:-

Essential Cookies

These cookies are essential for the running of a website, without the use of these cookies parts of a website would not be able to function.

Analytical Performance Cookies

These type of cookies are used to monitor the performance of a website and how it is used.  These cookies provide information that helps improve usability and also to identify any areas that may need maintenance.

If you would like more information on how to change your cookie settings you can visit www.aboutcookies.org which tells you how to change cookie settings in a wide variety of different web browsers.

Some of the cookies stored on your computer that relate to our website however will not be directly related to us e.g. Google Analytics  – Nearly every website in the world uses this and is used to help view and analyse visitor information e.g. browser versions, visitor numbers etc.

Any changes to our privacy policy in the future will be posted to our website, and where appropriate, through e-mail notification.

Continued use of the website will signify that you agree to such changes.

Cleaning Services

Building Maintenance

Associations

As full members of the National Federation of Window Cleaners, you can rest assured in our delivery of a superb commercial cleaning service.

Testimonials

For more client comments, please visit our Testimonials pages.

  • “As the owner of multiple restaurants, all of our daily restaurant, equipment and kitchen cleaning is done by a company called Unique Support Services (USS). I have got to know the owner Paul Vincent pretty well and USS are superb for us, cost effective and nothing is ever too much trouble (including call outs). I have watched Paul build a sizeable business and a number of 5* central London hotels use his teams and have done so for a long time. If you are moving your support arrangements I would whole heartedly commend USS to you.”

    Andrew – Restaurant Owner – Central London
  • “I just wanted to email and say thank you to Paul and his team for the fantastic job they have done. Not only were they super efficient in terms of time, but the step and floors look fantastic, I can hardly believe how clean they came up.

    Thanks so much!”

    Natasha – Company Secretary – Fine Art Gallery
  • “We had a very successful H&S audit on Monday the  25th . We passed with 94% rate with BOH cleaning 10/10. Thanks to all the USS team for their hard work and dedication to the Conrad St James.

    We only had short notice to prepare but didn’t have to do any extra as the night cleaning team were already up to the best standard possible with all of the essential paperwork also up to date.
    I want to personally thank USS for the support that you provided us to achieve this great score.”

    Nuwan – Back Of House Manager, London 5* Hotel
  • ”Our hotel sees a lot of foot traffic day in, day out. It’s nice to know that there is a cleaning company in London that we can rely on to come and clean our flooring for us to a very high standard. We have been using the cleaners from Unique Support Services for many years and wouldn’t think of using anyone else.”

    Mr T. Ellison – The City
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