“As the owner of multiple restaurants, all of our daily restaurant, equipment and kitchen cleaning is done by a company called Unique Support Services (USS). I have got to know the owner Paul Vincent pretty well and USS are superb for us, cost effective and nothing is ever too much trouble (including call outs). I have watched Paul build a sizeable business and a number of 5* central London hotels use his teams and have done so for a long time. If you are moving your support arrangements I would whole heartedly commend USS to you.”
The Information We Collect
- Contact information, including name, address, telephone number and e-mail address
- Identity data, including gender and date of birth
- Communication data between you and us, including e-mail communication, comments and reviews collected through service questionnaires and posts submitted through our social media platforms
- Digital information data collected when you visit our website or any other digital platform including IP addresses, browser date, user patterns etc.
Data that we receive is mostly provided by you other than some communication date and digital information which is collected from our website, social media platforms and applications
We will not share information about you with third parties without your consent unless the law allows or requires us to do so.
We use such data as part of our business relationship and further, we will use such data to provide you with any information necessary to fulfil our legitimate interests.
Our staff and those working for our agents and contractors maintain a responsibility to keep your personal information confidential.
If a third party acquires control of the business of Unique Support Services, we may transfer personal data we then hold to that third party.
Data is stored for no longer than necessary for the purposes of which the personal data is processed. Some personal data is retained for statutory purposes and a copy of our policy on retention periods is available upon request.
We may carry out video surveillance on premises that is necessary to fulfil a legitimate interest which is to prevent crime and ensure your safety, we will not disclose video surveillance footage to third parties unless required to do so by law on upon a request from authorities.
Security of Data
We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post or phone.
We take appropriate measures to ensure all personal date is kept secure, including security measures to prevent personal data from being accidentally lost, or used in an unauthorised way. Access to your personal data is limited to those who have a genuine business reason to need to know and all personnel who are privy to your personal data are subject to a duty of confidentiality.
You have the right to access your personal data and correct any mistakes in your information that we hold
You have the right to request that your personal data be erased in certain situations
You have the tight to object at any time to the processing of your personal data concerning you for direct marketing
You have the right to restrict our processing of your personal data in certain circumstances
You have the right to claim compensation for damages caused if we breach any data protection laws
You have the right to complain about how your personal data is being processed
If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to the Information Commissioner’s Office at https://ico.org.uk/concerns/
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As full members of the National Federation of Window Cleaners, you can rest assured in our delivery of a superb commercial cleaning service.
For more client comments, please visit our Testimonials pages.
- Andrew – Restaurant Owner – Central London
“I just wanted to email and say thank you to Paul and his team for the fantastic job they have done. Not only were they super efficient in terms of time, but the step and floors look fantastic, I can hardly believe how clean they came up.
Thanks so much!”Natasha – Company Secretary – Fine Art Gallery
“We had a very successful H&S audit on Monday the 25th . We passed with 94% rate with BOH cleaning 10/10. Thanks to all the USS team for their hard work and dedication to the Conrad St James.
We only had short notice to prepare but didn’t have to do any extra as the night cleaning team were already up to the best standard possible with all of the essential paperwork also up to date.
I want to personally thank USS for the support that you provided us to achieve this great score.”Nuwan – Back Of House Manager, London 5* Hotel
”Our hotel sees a lot of foot traffic day in, day out. It’s nice to know that there is a cleaning company in London that we can rely on to come and clean our flooring for us to a very high standard. We have been using the cleaners from Unique Support Services for many years and wouldn’t think of using anyone else.”Mr T. Ellison – The City